Contact K12
We are here to help you discover the education solution for your child that best fits your needs. Here are our most popular self-help resources and methods to contact us.
Help Center for All Inquiries
Call
No matter your question, a K12 customer service representative will help you find the right education solution and get you what you need.
Hours: 8 AM–Midnight (ET) Monday–Friday
Hours: 9 AM–7:30 PM (ET) Saturday and Sunday
Send us a message with your inquiry, and we’ll contact you with a response within a day.
Help Center for School & Enrollment Info
Public School Options
Wherever you are in the process of becoming part of K12, we are ready with an enrollment consultation for K12-powered public schools to help you decide which one is right for you.
Hours: 8 AM–Midnight (ET) Monday–Friday
Hours: 9 AM–7:30 PM (ET) Saturday and Sunday
Private School Options
Our enrollment consultation will help you decide is a K12-powered private school is the right choice for you.
Hours: 8 AM–9 PM (ET) Monday–Friday
Hours: 9 AM–7:30 PM (ET) Saturday and Sunday
Find a School
Use the K12 School Finder tool to discover which K12-powered public and private schools are available for your grades and location. Compare and contrast schools to pick the right one.
Help Center for Courses & Tutoring
Individual Course Purchase
You can buy individual K12 online courses to augment your student’s brick-and-mortar education or for your homeschooling program.
Hours: 8 AM–9 PM (ET) Monday–Friday
Hours: 9 AM–7:30 PM (ET) Saturday and Sunday
Live Online Tutoring
Stride Tutoring connects you with highly experienced state-certified teachers specializing in math, science, English, and many other subjects for online tutoring sessions.
Shop Course Catalog
Browse the library of K12 online courses in all subjects to find the course your student needs, and buy it online. (Courses are included if you enroll in a school; you need not buy them here.)
Shop Tutors
Browse the hundreds of K12 tutors available across the U.S. in all subjects to find the right one for your student, and book a session.
Help Center Once You’re Enrolled
Online Customer Support
The K12 Customer Support Center offers comprehensive resources for Learning Coaches, including materials and equipment delivery information and answers to technical questions.
Technical Support
Approved families can speak with K12 technical support for help with computers and the K12 Online School (OLS) system.
K12 App
Ready to enroll? It’s easy with the K12 app.
Download the app now!
Educators
Help Center for Schools & School Districts
Interested in K12 for your school or school district? Educators can visit the Learning Solutions website for information on services, trainings, and more K12 solutions.
E-BILL EXPRESS
Help Center for Payments
Need to make a payment to K12? ACH debit payment is quicker and easier than sending a check. Create an account or make a one-time payment today.
CORPORATE COMMUNICATIONS
Help Center for Media Inquiries
Please visit the Stride News webpage to reach the K12 Corporate Communications team and to check out press releases and media coverage of K12-powered schools and students.